How can I place a service call with you?
You can place a service call by calling the main office. We ask that you do not contact employees directly for service calls. This helps us ensure procedure is followed to the best of our ability.
What time can I expect you?
The only guaranteed time we can schedule in advance is 8am. All calls after this time are served based on priority (VIP) and location, as soon as possible. VIP customers always receive same day service unless requested otherwise. The latest we can plan to meet on site is 3pm. This rule of thumb reduces overtime possibilities. Our maintenance department schedules in advance for Precision Tune-ups. The times to schedule depend on how many systems and availability on our calendar.
Does your office close for lunch?
Our office hours are Monday through Friday, 8:00am to 5:00pm. Our office does not close for lunch. Few exceptions include mandatory meetings, our monthly safety meeting, and major holidays. If your call is during normal hours and can wait until we return, or if you have a service call that is NOT an emergency, leave a message for the secretary and someone will return your call when the office has reopened. Sometimes when all lines are busy, or we are not able to get to your call in time, the system will forward you to our automated machine. Simply leave a message for the secretary, and we will call you back as quickly as possible.
How do I place a call when the office is closed?
Technicians are on call 24hours for all customers. If you need a service call when the office is closed, simply call our main number and listen to the options to leave a message for the on call technician. VIP customers will be charged the regular diagnostic fee, but not on the overtime rate. Warranty customers will be charged the diagnostic fee with overtime rates, unless you are a VIP. Customers with extended warranty coverage and VIP, do not have charges on site for warranty covered items.
What area do you service?
Triangle Air Care, Inc. has a large service area. Our residential area includes but is not limited to the following: Beaumont, China, Fannett, Hamshire, Labelle, Lumberton, Sour Lake, Vidor, Bridge City, Groves, Kountze, Mauriceville, Nome, Orange, Silsbee, Winnie, Nederland, Port Neches, Stowell, Crystal Beach, etc.
Our Commercial Maintenance & service area expands throughout the state of Texas, and can be discussed as needed. We currently service the following areas: Liberty, Houston, Jasper, Marshall, San Antonio, Corpus Christi, Austin, Dallas, Waco, Paris, Fort Worth, Victoria, etc.
Why is it taking so long to reach set temperature?
When leaving home for long periods of time, customers often adjust their thermostat higher or lower depending on the season for Energy saving purposes. Upon returning home, you may adjust your thermostat by several degrees to reach your comfort level. Keep in mind the temperature must change throughout the whole house or area the it serves before the system will shut off. It can take up to several hours for your thermostat to show it has reached the set temperature and return to stand by. Our suggestion is to install a programmable thermostat. Program your thermostat to begin adjusting the temperature before you are scheduled to return home, to ensure maximum comfort upon arrival.
Why is my Heat Pump freezing up in the winter?
Heat Pump units naturally ice-up in the winter when temperatures are very low. The system will periodically go into 'defrost mode' to defrost the coils and allow the system proper operations. If the system is becoming a block of ice, it may be time to have a service call performed.
What is the foul "dirty sock" smell my unit is producing?
Heat pumps and air conditioners experience the problem when the air conditioner is turned back on after the heating has been used. Our climate can require heating in the morning and cooling in the afternoon which is a perfect condition for a complaint to surface.